NeoLao Support

Help with purchases, subscriptions, accounts, and feedback

Last updated: July 22, 2026

Need personal help? Email support@neolaozi.com. We normally need your device type, app version, and a short description of the issue. Never send your password or a verification code.

Restore purchases

Use Restore Purchases when you already have an active NeoLao Premium subscription but Premium is not shown in the app.

Sign in to the same Apple ID or Google account that was used for the original purchase.
Open NeoLao and sign in to the NeoLao account you want to use.
Open the Premium purchase screen and tap Restore purchases.
Keep the app open while the store verifies the purchase. If access is not restored, restart NeoLao and try once more.

You will not be charged for restoring an existing purchase. Purchases cannot be transferred between the App Store and Google Play. If restoration still fails, email us and include your platform and the approximate purchase date—do not send full payment details.

Manage or cancel a subscription

Subscriptions are billed and managed by the store where you subscribed. Deleting NeoLao or your NeoLao account does not cancel an active subscription.

iPhone or iPad: open Apple Subscriptions, select NeoLao, then choose the available management or cancellation option.
Android: open Google Play Subscriptions, select NeoLao, then choose Manage or Cancel subscription.

After cancellation, Premium normally remains available until the end of the paid billing period. Refund eligibility and billing decisions are handled by Apple or Google under their policies.

Delete your account

In NeoLao, open Account → Delete Account (“Hủy Đạo Tịch”) → Continue Deletion → Delete Forever. This permanently removes the account and associated data that NeoLao is not legally required to retain.

If you cannot access the app, use the public account deletion page. You will verify ownership through the email address registered to your NeoLao account. Remember to cancel your App Store or Google Play subscription separately.

Frequently asked questions

Why is Premium missing after I changed or reinstalled my device?

Confirm that the device is signed in to the original store account, then use Restore purchases in NeoLao. Also sign in to the NeoLao account where you want the entitlement restored.

Will Restore Purchases charge me again?

No. Restoration asks Apple or Google to verify purchases already associated with the current store account.

Does deleting the app or my account cancel Premium?

No. Cancel the subscription separately in Apple Subscriptions or Google Play Subscriptions to prevent the next renewal.

Can NeoLao cancel a store subscription or issue a refund for me?

No. Apple and Google control store billing, cancellation, and refund decisions. Use the subscription links above or contact the relevant store support team.

What should I do if the app is not working correctly?

Update NeoLao to the latest version, check your internet connection, close and reopen the app, and try again. If the issue continues, send us the information listed below.

Send feedback or report a problem

You can send feedback inside NeoLao from Account → Spiritual Companionship / Feedback, or email support@neolaozi.com.

For faster assistance, include:

your device model and operating-system version;
your NeoLao app version;
what you expected and what happened instead;
steps that reproduce the issue and, if useful, a screenshot without sensitive information.